I don't come from a high tech heritage. My parents grew up in the south in a time where picking cotton and tobacco was an after school activity and the bathroom was outside the house. They both worked really hard so that my siblings and I could grow up with more than they did.
Years ago when I was getting ready for my first year of college I remember nervously informing them that I was going to need an apple computer for my graphic design coursework. We were a Gateway family. I knew that Macs were expensive and that sacrifices were already being made to cover tuition. I highlighted the fact that the paperwork noted that it wouldn't be needed immediately. I distinctly recall the conviction my dad felt over this, his attitude was classic - "if those other kids are going to have laptops when they arrive, my kid is going to have one too" (I also recall the sheepish phone call we made from my dorm room, asking Apple Support where the floppy disk drive was - "I'm sorry miss, we haven't had those on our computers for years") Thankfulness and pride mingled with guilt over this purchase but one thing was for sure, this was a highly valued treasure and I was going to treat it accordingly.
Of course I fell in love with the thing and my mother would joke and chastise me for falling asleep in the bed with it and carrying it along with me everywhere I went. Since that time I've become the proud owner of two desktops, another laptop, multiple ipods, an ipad, and even AppleTV. It's safe to say I'm a convert. With all this Apple integrated into my life you'd think by now I'd have a go-to plan of action for repairs, they're glorious machines but like anything, as soon as the warranty expires things can be counted on to go wrong. I've had glowing Genius Bar experiences (no extra charge?!) and fairly foul ones (you don't have to be so mean and judgy!) so I'm always looking for quality service at a reasonable cost. When it comes to cracked screens on ipads, ipods, iphones & macbooks that is exactly what crackedmacscreen.com provides.
In life there are sounds that incite delight - childrens laughter, the first sound of the ice cream truck around the corner, the joyful alarm of a slot machine win. There are also sounds that incite dismay, babies incessant cries on an airplane, the 30th time the ice cream truck plays the same song outside your window, the sound of a date ringing your doorbell early just as you step out of the shower - you get the picture. Last week I heard a sound most dismaying as i tried to close the lid of my macbook pro on top of a clip-on earring. It was a visceral sound and I felt it the way I imagine one hears a bone break. Looking down I saw it, something like a bullet hole at the base of my screen with a tiny crack rising upwards...I'd gone and done it now.
As a member of the google generation it was the most natural response to find out how I could get this fixed. My first query - how much will this cost - the first answer I found $950. Oh dear... As a from-home worker I can't afford to be without my machine but $950 is steep. In continued search I found lower cost estimates but most require me to ship my machine and that requires trust. How can I trust someone I don't know? Yelp to the rescue! I found my hairdresser and dermatologist on yelp so i figured it might prove helpful here and boy it did. Crackedmacscreen.com literally had a page full of positive reviews and their price for the repair was $350! If there had been only one or two glowing reviews, I might've assumed they came from this guys aunt and mom or something, but reading them painted this company as believably legit. So much so that I didn't really feel any concern about whose hands my machine was going into, I was only concerned about how quickly I could get it in them.
A day after filling out the form on their website I was sitting across the table from Trevor, the CrackedMacScreen guy. He was early for the appointment, texted me when he arrived, had his car with the sign on it in the parking lot so I knew he was there, and had a t-shirt with his company name on it. First impression - professional. We'd arranged to meet at Starbucks in Alexandria since I live south of their DC-VA- MD service area, and even with my spiritual gift for getting lost I managed to make it without any hiccups.
As he got to work right away I was quickly impressed. This guy was warm, not at all the detached tech type that I was used to/expecting. He didn't seem to mind or be distracted by my million questions (What's that for? How'd you get started doing this? Do you eventually want to have a store where people come to you?) He shared anecdotes and stories and showed pictures from his repair earlier this week at the Pardon the Interruption and Around the Horn studio. We talked about his graphic design related adventures for his upcoming wedding, and he even gave a gracious response to the inevitable bystander who walked up to curiously insert himself into the conversation. "So I have a hot gun at home, does that mean I could do this too?" I thought the mans tone was condescending but Trevor responded very nicely saying something like "possibly". My first thought was, would you walk up to a police officer and ask a question like that, "So I've got a gun at home, does that mean I can do your job too."
The funny thing is though that he wasn't all that far off. According to Trevor he started this company to raise money for a trip to London to try and become a professional soccer player. Back then he was Trevor the Tutor who needed another stream of income, so after repairing a macbook that he'd bought off of craigslist for $600 he started making more repairs until it took way off and four years later it's his full time job. His brother has even moved to DC to join the business, I'd call that a smashing success!
Overall, my screen was repaired in about a half hour, it was a painless, even pleasant process. I paid him via credit card and he even waited for me to find my misplaced keys to walk out. (It wasn't until this point that he stood up - of course I say "geez you're tall", you can't miss the 6'6 man in the room)
In conclusion - I highly highly highly recommend these guys. Five Stars. A Plus. Gold Standard. Best of the DMV. The service they provide is outstanding. The customer service and level of professionalism is top notch. Their website is legitimate and effective, seriously the FAQs are inspired, like they got inside the consumers head or something. My computer looks brand new and is working like nothing ever happened. They've also got a magnificent deal where if I break my screen again they'll fix it for 50% off (Yes, apparently this happens, and No you can't apply the 50% off to another one of your devices)
I am always going to recommend quality service, but the great thing about this experience wasn't just the high quality of service he provided to my computer, it was the high quality of service he provided to me as a customer. Throughout the process there was a genuineness that is hard to find in this big box microwave minded society. I went to best buy last week and the sales lady treated me in such a dismissive way that I still haven't opened the thing I bought because I want to return it and buy it from someplace else. That's the impact of person to person service, and that's one of many things that crackedmacscreen.com gets just right.
Whether you're an individual like me with one device that needs repair, or a school or company with multiple items to mend, crackedmacscreen can come to you and quickly get the job done. This is one service I hope I won't have to use again, but if I do I won't hesitate to call.